To use your energy credits, you must first unlock them by setting yourself as the Key User of your vehicle and complete the following steps using the myAudi app:
1. Log into the myAudi app and select “Start Electrify America charger”. If the link is inactive, please contact your nearest Audi dealer to become the Key User for your vehicle.
2. On the following screen, select “Unlock charging credits”.
3. On the next screen, input your mobile phone, agree to receive text messages and agree to terms and conditions.
4. Select “Submit” to unlock your energy credits.
If you have any additional questions, please contact Electrify America customer support at 1-833-632-2778.